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1. How long have you been in business?
2. Where do you provide services?
3. Are your caregivers insured and bonded?
4. Do I need a physician's authorization for your services?
5. What are the costs of your home care services?
6. Do I pay the caregiver directly?
7. How long will it take to get a caregiver?
8. Do you only take care of seniors?
9. Do you provide services in facilities?
10. Is there a charge for an initial consultation?
11. Is there a "Contract for Services" and if so, what is the cancellation policy?
12. How do I start services?

 

How long have you been in business?

Robinson’s Healing-Hearts was founded in Columbia, South Carolina in 2012.

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Where do you provide services?

Our local office is at 7340 Parklane Road, Columbia, South Carolina and we currently offer our services to residence of Richland and Lexington County

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Are your caregivers insured and bonded?

Yes.. to help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability insurance.

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Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Robinson’s Healing Hearts services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

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What are the costs of your home care services?

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

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Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

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How long will it take to get a caregiver?


Based on your needs and requests, we can provide a caregiver immediately or at your convenience

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Do you only take care of seniors?

Answer: No, we provide services for a variety of individuals of all ages with many different personal care needs.

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Do you provide services in facilities?

Yes, we send caregivers to hospitals, nursing homes, and assisted living facilities. We provide the same personal care services just as we would in your own home.

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Is there a charge for an initial consultation?

Our initial consultation is offered free of charge. We schedule an appointment with a Care Consultant who meets with the client to discuss their specific situation and how we can best meet each need.  We encourage family members or representatives to attend this meeting as well.

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Is there a "Contract for Services" and if so, what is the cancellation policy?

Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel the services being provided. There is no specification or obligation as to the duration of the contract.

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How do I start services?

Call our office at 803-661-1638 or use the online form. We will schedule a free initial homecare consultation.  Prior to or during the consultation, a schedule will be established.  The Nursing and Staffing Departments will seek out the most appropriate caregiver matching the skill level, location, and personality type with the client.